- Payment method
- Warranty policies
- Return policies
- Maintenance and/or repairs
Therefore, at the time you enter and can use this website: www.manimaalai.com, property of "MANI MAALAI, SA de CV", which hereinafter will be called "MANI MAALAI" you ( the user) is accepting the terms and conditions contained in the agreement detailed below and therefore, declares and manifests its express acceptance, based on what is established in articles 1803 and 1834 bis of the federal civil code, 80, 81 , 89 and other relative and applicable of the commercial code and other relative and applicable of the applicable legislation, so if you (as a user) do not accept the terms and conditions of this agreement, you must refrain from using and viewing www.manimaalai.com .
Through its Website, MANI MAALAI provides information about the products and services it provides, offering the possibility of purchasing merchandise, subject to compliance with the requirements established by MANI MAALAI, which are indicated below. The products and services offered by MANI MAALAI are directed solely and exclusively to people with full capacity and legitimacy to be bound in accordance with the accession agreement indicated below.
Adhesion agreement for use of the website, entered into by MANI MAALAI, sa de cv and/or its subsidiaries (hereinafter MANI MAALAI) on the one hand, and, on the other, by the user, with both parties subject to the provisions of the present agreement.
All sales are final.
To make any purchase it is necessary to enter the data required by the form.
To buy you must add the products to the shopping cart and select them from the product catalog or from your desired pieces.
Once you have selected the product to purchase, please follow the steps on the site to complete your purchase.
If you want telephone advice you can contact us at +52 81 8335 6259. Our opening hours are Monday to Saturday from 10:00 am to 8:00 pm.
To make payments for the products and/or services purchased through THE PORTAL and/or THE APPLICATION, use the services offered by OPENPAY.MX whose email address is https://www.openpay.mx
Product photography is not contractual, that is, colors may have different tones on different computer screens or prints, and the image may always vary slightly from reality. The final piece may vary slightly due to its hand-made and the gems involved in the piece since they are natural and unique.
Due to tax regulations, the invoice will be issued according to the data provided through the order. The billing date must coincide with the date the payment was made. If you do not provide the RFC (Federal Taxpayer Registry) of the person who will be invoiced, the amount of VAT (Value Added Tax) cannot be separated, that is, it will be included in the total price of the products. products.
ONCE THE INVOICE IS MADE WITH THE DATA PROVIDED, NO CHANGES OR CANCELLATIONS CAN BE MADE. Under the above, Please verify the information to be invoiced very carefully before proceeding to place your order.
At the moment we only ship within the Mexican Republic and the United States through FedEx and DHL parcel services.
Shipping times within the Mexican Republic are 1 to 4 business days, except for non-common delivery areas, it could take up to 10 business days and for shipments to the United States 3 to 7 business days when the pieces are in stock, Otherwise due to its production time the estimated delivery time is 14 business days.
|Standard Domestic Shipping
|2-6 business days
|Express domestic shipping
|1-2 business days
|Shipping United States
|3-7 business days
For purchases equal to or greater than $3,000 pesos, shipping is free of charge.
If you want to buy from any other country, write to us at email@example.com or send us a message on Instagram ( @manimaalai ) providing us with your zip code to manage your purchase. However, the products may apply, as the case may be, some tax depending on the country of destination. All our pieces are manufactured in Mexico.
In the event that there is a delay in the delivery of your order or that the part is out of stock at the time of purchase, we will contact you either by email or phone.
Upon receiving your package, we recommend that you check that it does not present any defect or alteration. If so, we ask that you please not receive it, write down the comments on the courier ticket and report it immediately to the telephone number 81 8335 6259, or via email to firstname.lastname@example.org Otherwise MANI MAALAI will not be responsible for any damage that the products may present.
MANI MAALAI warrants all products against defects in materials and workmanship for a period of THREE (3) MONTHS from the date of original purchase.
During this warranty period, if any defect arises in the product, MANI MAALAI will evaluate the part and may (I) repair the product with new or reconditioned parts; (II) replace the product with a new one that is equal to the one purchased in the original purchase.
MANI MAALAI has no obligation to repair, replace or refund the defective product until it is returned. This warranty does not apply to damage caused by accident or misuse of the MANI MAALAI products.
To make your warranty valid, it is necessary to contact our customer service staff at 81 8335 6259 in a hours from 10:00 am to 8:00 pm from Monday to Saturday or notify by email email@example.com
Merchandise exchange policies
All sales are final, MANI MAALAI does not make refunds, it only makes exchanges for merchandise or grants vouchers for the amount paid, which will have no expiration date.
If there is a mistake in the item sent, you received a defective product at the time of delivery, or if you want to make a part change because the part purchased was not to your liking, you must notify us within the first 15 business days at telephone 81 8335 6259, by Whatsapp at 8126217769, or, notify said error to the email: firstname.lastname@example.org from 10:00 am to 8:00 pm from Monday to Saturday.
For the exchange or return of the part to be valid, it must have its original label and packaging, as well as present the purchase receipt. The cost of return shipping is borne by the customer.
The piece must be sent to the following address:
Av. Vasconcelos 150 Ote.
Col. del valle, San Pedro Garza García
CP 66257, Nuevo León
The exchange of the piece will be made for one of equal or greater value (difference that the customer must cover) or, if it is for one of lower value, a voucher will be given for the remaining amount that can be used in your next purchase.
Pieces with discounts or special designs are open to returns .
Maintenance and/or repairs
If you wish to carry out any repair or maintenance on your piece, please send an email with a photo of the product to email@example.com to evaluate and generate a quote if any cost applies.
Through this link you can obtain this information.