Frequently asked questions
How do I make a purchase?
Remember that pieces that are not in stock take approximately 14 days to produce and ship.
1. Go to the page of the product you want to purchase, when necessary select the size or finish of your preference and add the products to your shopping cart.
2. When your order is complete, click Go to cart, this will take you to a page where you can review the pieces you have added and will allow you to write a message if it is a gift.
3. Click Checkout and on the next page you can fill out your shipping information. Once you fill out the necessary fields, click continue with shipments.
4. Here you must choose the type of shipping you prefer and then click on continue with the payment.
5. Choose a payment option from those presented and click finish order.
6. Once the payment is authorized you should receive a confirmation email.
2. When your order is complete, click Go to cart, this will take you to a page where you can review the pieces you have added and will allow you to write a message if it is a gift.
3. Click Checkout and on the next page you can fill out your shipping information. Once you fill out the necessary fields, click continue with shipments.
4. Here you must choose the type of shipping you prefer and then click on continue with the payment.
5. Choose a payment option from those presented and click finish order.
6. Once the payment is authorized you should receive a confirmation email.
Remember that pieces that are not in stock take approximately 14 days to produce and ship.
What is registration for?
Although you can make purchases without registering, the registration option will allow you to save different addresses and payment methods.
What are the payment options?
You can make your payment with any Visa, Master Card, American Express credit or debit card or through PayPal.
How do I apply a discount code?
To apply a discount code, when you check out your purchase you will automatically be given the option to enter the code in the case of computers on the left side of the screen or on mobile by clicking on show order summary or on the payment screen.
Can it be purchased from anywhere?
At the moment you can only make purchases shipping to Mexico, United States, Canada, Spain, Italy, France and the United Kingdom through our page. If you want to buy from any other country, write to us at hola@manimaalai.com or send us a message on Instagram (@manimaalai) to manage your purchase.
What is the shipping cost?
| Shipping type | Cost | Delivery time |
| Standard Domestic Shipping | $190 | 2-6 business days |
| Express domestic shipping | $280 | 1-2 business days |
| Shipping United States | $490 | 3-7 business days |
| Shipping Canada | $1,150 | 7-15 business days |
| Shipping Europe (Spain, Italy, France and the United Kingdom) | $1,350 | 15 working days |
For purchases equal to or greater than $3,000 pesos, national shipping is free of charge.
Express shipping will be processed if the part is in stock otherwise its production time is 14 business days.
How long does it take for my purchase to arrive?
Once you have made your purchase, your order may take up to 72 hours to be processed. If your jewelry is in stock, the estimated delivery time is 1-4 business days, otherwise due to its production time the estimated delivery time is 14 business days.
If you request delivery on a specific date or check the existence of a piece, send us an email to hola@manimaalai.com, call us at +52 81 8335 6259 (hours: Monday to Saturday from 10 am to 8 pm).
Business days from Monday to Friday .
If you request delivery on a specific date or check the existence of a piece, send us an email to hola@manimaalai.com, call us at +52 81 8335 6259 (hours: Monday to Saturday from 10 am to 8 pm).
Business days from Monday to Friday .
What parcel service does MANI MAALAI use?
We make all our shipments through the FedEx or DHL service.
How to check if the purchase has been made correctly?
We always send a confirmation email, if you do not receive it, send us an email to hola@manimaalai.com or call us at +52 81 8335 6259 (hours: Monday to Saturday from 10 am to 8 pm). We will contact you as soon as possible to resolve the incident.
How do I manage an exchange or return?
Note: It is important to not remove the label from the product. All sales are final. MANI MAALAI only exchanges merchandise and does not issue refunds.
For more information visit our Changes section
We know that it is difficult to buy when you do not physically know the product. We are confident that you will love our pieces and for your peace of mind we offer a refund for a product exchange if the piece is not to your liking. If you want to make a change, please notify us within the first 15 days of receiving the product to hola@manimaalai.com.
Note: It is important to not remove the label from the product. All sales are final. MANI MAALAI only exchanges merchandise and does not issue refunds.
For more information visit our Changes section
Will the product I buy be the same as the one I see in the photo?
The photographs that appear on the Web faithfully reflect the products, but it must be taken into account that they are made in high quality with the aim of reflecting each piece of jewelry in maximum detail. In some cases, the client could find differences in those products in which the raw material itself and its manufacturing process influence the final result, such as handcrafted products.
Sometimes there may be differences in colors and details depending on the monitor on which you are viewing our website. Furthermore, when a piece has gems, it must be taken into account that they are natural and therefore each gem is unique and there are minimal variations in size, color and brightness between them.
Sometimes there may be differences in colors and details depending on the monitor on which you are viewing our website. Furthermore, when a piece has gems, it must be taken into account that they are natural and therefore each gem is unique and there are minimal variations in size, color and brightness between them.
What should be done if you receive a product that is defective or different from the one ordered?
If you received a damaged or different piece than the one purchased, you must notify hola@manimaalai.com or by phone (81) 83-35-62-59 (hours: Monday to Saturday from 10 am to 8 pm). This report must be received within the first 24 hours of receiving the product. We will contact you as soon as possible.
For more information visit our Changes section
For more information visit our Changes section
How long does MANI MAALAI jewelry have a warranty?
All MANI MAALAI jewelry has a 3-month warranty from the date of purchase against manufacturing defects.
What do I do if my jewelry requires maintenance or repair?
If you want to do any repair or maintenance on your piece, send us a message with the photo of the product to hola@manimaalai.com MANI MAALAI does not repair parts that are not branded.